1. What features do your microwaves offer?
Our microwaves feature:
- Inverter technology for precise, energy-efficient heating
- Intelligent cooking menus (defrost, reheat, sterilize, etc.)
- Food-grade 304 stainless steel interior
- Timer functions with leak protection
- Certified by 3C and other safety standards
2. How long does shipping take?
- Standard U.S. Shipping: 5–7 business days (Free)
- Expedited Shipping: 2–3 business days (Flat rate $19.95)
You will receive a tracking number once your order ships.
3. Do you offer a product warranty?
Yes! Every microwave comes with a 3-year limited warranty.
We also operate over 200 after-sales service centers nationwide.
4. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- PayPal
- Other secure checkout options
All transactions are encrypted and secure.
5. What is your return policy?
You may return your microwave within 30 days of delivery if it is:
- Unused
- In its original packaging
- Accompanied by a valid receipt
For full details, please refer to our Refund & Returns Policy.
6. How do I clean and maintain my microwave?
- Use a soft cloth and mild soap to wipe down the interior and exterior
- Avoid abrasive materials and harsh chemicals
- Do not immerse any part of the appliance in water
- Refer to the user manual for detailed care instructions
7. What if my microwave arrives damaged?
Please contact us within 5 days of delivery.
Email ranjel@harmonyhomegrape.com with:
- Order number
- Description of damage
- Clear photos of the product and packaging
We’ll assist with a replacement or refund.
8. Do you ship internationally?
Currently, we primarily ship within the United States.
If you are outside the U.S. and interested in purchasing, please contact us directly for possible arrangements.