Thank you for shopping with HARMONYHOME GRAPE LLC. We are committed to providing high-quality microwave appliances and excellent after-sales service. Please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Return request must be made within 30 days of the delivery date
  • The item must be unused, undamaged, and returned in its original packaging
  • All original accessories, manuals, and warranty cards must be included

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used or damaged after delivery
  • Customized or special-order items
  • Items returned after 30 days
  • Products without valid proof of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at ranjel@harmonyhomegrape.com with your order number and reason for return
  2. Our customer service team will review your request and provide return instructions
  3. Ship the product to the return address we provide

Please do not return products without prior authorization.

4. Return Shipping

  • If the return is due to our error (e.g., defective product or wrong item), we will cover the return shipping cost
  • For other returns (e.g., change of mind), the customer is responsible for return shipping fees
  • We recommend using a trackable shipping method to avoid lost packages

5. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be issued to your original payment method within 5–10 business days
  • Shipping charges are non-refundable, except in cases of order error or defective item

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of delivery.
Include:

  • Your order number
  • Photos or video of the damage
  • Description of the issue

We will arrange a replacement or refund as appropriate.

7. Warranty Service

All microwave products are backed by a three-year warranty. For issues beyond the return window, please contact us for warranty repair or replacement.

8. Contact Us

If you have any questions or need help with a return, please contact:

HARMONYHOME GRAPE LLC
3007 N 18th Ave, Phoenix, AZ 85015, USA
Email: ranjel@harmonyhomegrape.com
Phone: 832-432-1140
Website: https://harmonyhomegrape.com