Thank you for shopping at HARMONYHOME GRAPE LLC. We are committed to providing prompt, secure, and reliable shipping for all microwave appliance orders. Please read the following shipping policy carefully.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation with tracking information once your order is shipped.
2. Shipping Methods & Delivery Times
We offer the following shipping options within the United States:
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free (on all orders) |
| Expedited Shipping | 2–3 business days | $19.95 (flat rate) |
Note: Delivery times may vary based on your location and external factors such as weather or carrier delays.
3. Shipping Locations
- We currently ship to all U.S. states and territories.
- For international orders, please contact us directly at ranjel@harmonyhomegrape.com for availability and pricing.
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and carrier link.
If you do not receive your tracking information within 3 business days, please contact us.
5. Damaged or Lost Shipments
If your package arrives damaged or is lost in transit:
- Report it to us within 5 days of delivery (or expected delivery)
- Include photos of the packaging and product (if damaged)
- We will work with the carrier to resolve the issue or provide a replacement
6. Wrong or Incomplete Address
Please ensure your shipping information is complete and accurate.
We are not responsible for:
- Delivery issues due to incorrect addresses
- Additional fees caused by rerouting or returns
7. Large or Bulky Orders
Due to the size and weight of microwave appliances, some large orders may be shipped via freight services. We will notify you in advance if special handling is required.